Privacy Policy

Last Updated: April 21, 2026

Individize LLC (“Individize,” “Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our AI chatbot products, or otherwise interact with our services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

• Information you provide directly: such as your name, email address, company name, account details, and any information you submit through forms or chat interactions.
• Chat and usage data: including prompts, messages, chatbot responses, feature usage, and support requests.
• Technical information: such as IP address, browser type, device information, operating system, referral URLs, and approximate location based on IP.
• Cookies and tracking data: including information collected through cookies, analytics tools, and similar technologies.
• Payment information: if applicable, payment-related details may be processed by third-party payment providers rather than stored directly by us.

2. How We Use Information

We may use your information to:

• Provide, operate, and maintain our Services
• Respond to inquiries and provide customer support
• Improve chatbot performance, functionality, and user experience
• Monitor usage, analytics, and platform security
• Detect, investigate, and prevent fraud, abuse, or unlawful activity
• Send administrative messages, product updates, or service-related communications
• Comply with legal obligations and enforce our agreements

3. AI and Chat Data

Because our Services involve AI-powered chatbot functionality, information you submit through chat may be processed by automated systems. Chat inputs and outputs may be stored and reviewed for service operation, debugging, safety, quality control, and product improvement.

You should avoid submitting highly sensitive personal information, confidential business information, or protected data through the chatbot unless you are comfortable with the associated risks and have appropriate authorization to do so.

4. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve functionality, remember preferences, and measure marketing performance.

You can usually control cookies through your browser settings. If your website uses a cookie banner or consent manager, your cookie choices may also be managed there.

5. How We Share Information

We may share information with:

• Service providers and subprocessors that help us operate the Services, such as hosting, analytics, payment, communications, and AI infrastructure providers
• Professional advisors such as lawyers, accountants, and insurers where necessary
• Law enforcement or regulators when required by law, subpoena, court order, or legal process
• Business transferees in connection with a merger, acquisition, financing, reorganization, or sale of assets

We do not sell your personal information in the traditional sense unless explicitly stated otherwise.

6. Data Retention

We retain information for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data, the reason it was collected, and applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To make a privacy-related request, contact us using the contact details below. We may need to verify your identity before fulfilling certain requests.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Links and Services

Our website or Services may contain links to third-party websites or rely on third-party tools. We are not responsible for the privacy practices of third parties, and you should review their policies separately.

11. International Users

If you access our Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and revise the “Last Updated” date above.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Individize LLC
Email: GHull@Individize.com